| FAQ |
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| Spyware |
| 01. |
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What is spyware? |
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Spyware are programs that collect your personal information.
Spyware may collect personal information including:
- Internet sites you have browsed,
- e-mail addresses from your computer,
- passwords, or
- credit card numbers.
Spyware almost always installs itself without your explicit permission. Spyware may get installed:
- by tricking you into clicking an option in a misleading pop-up window, or together with a useful program
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| 02. |
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Is my computer protected against spyware with the F-Secure PC Protection? |
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The product uses real-time spyware scanning, which is turned on by default. It is integrated to the antivirus protection. You can also run a separate manual scan for spyware. |
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| 03. |
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An application stopped working after I removed spyware from my computer. What can I do? |
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Applications that install spyware may stop working if you remove the spyware from the application. You have two options:
- Stop using the application and uninstall it.
- If you still want to use the application, do the following:
- Instead of removing the spyware, move it to the Quarantine.
- When you want to use the application, restore the spyware from the Quarantine.
Note: Restored spyware starts to work again and can spy your computer and show advertising pop-ups.
You may also want to deny the spyware from connecting to the Internet by using Application Control in the Internet Shield. |
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| 04. |
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Every time I scan my computer, I find a lot of spyware. Why? |
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Most likely, the majority of found spyware items are so-called tracking cookies. Cookies are items in the web browser that web sites use to save some information on the user’s computer. Such cookies can compromise your privacy |
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| 05. |
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Why does Thunderbird freeze when sending and receiving e-mail? |
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When Real-time Scanning scans your mailboxes, it may cause your Thunderbird to freeze. You can try the following:
- Exclude your mailbox from Real-time Scanning. For instructions, see How can I exclude a file or folder from Real-time Scanning? All e-mail messages in your mailbox are excluded from real-time scans until you remove the mailbox from the exclusions list.
Check that the security level of Internet Shield is set to Normal. For instructions, see How do I change the security level in the F-Secure PC Protection?. |
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